Organic Bed Pillows
Organic Bedding Sets
Organic Blankets
Organic Cotton Bed Skirts
Organic Cotton Sheet Sets
Organic Comforters
Organic Cotton Duvet
and Comforter Covers
Organic Pillow Cases
Organic Pillow Protectors
Organic Quilts
Organic Rugs
Organic Cotton Throws
Organic Mattresses
Organic Mattress Pads
Organic Specialty Pillows
Organic Wool Blankets
Coyuchi "George" Jungle Collection for Baby
Coyuchi "Thor" Forest Friends Collection for Baby
High Desert Naturals Designs
Organic Baby Quilts
Organic Baby Bedding
Organic Baby Blankets
Organic Bumper Pads
Organic Children's Bathrobes
Organic Cotton Crib Duvet
Organic Cotton Diapers
Organic Crib Comforters
Organic Crib Mattresses
Portable Crib Mattresses
Organic Crib Pads and Toppers
Organic Crib Sheets
Organic Infant Bassinet
Organic Toys
Hemp Shower Curtains
Natural Silk Bathrobes
Organic Children's Bathrobes
Organic Cotton Bathrobes
Organic Cotton Shower Curtains
Organic Cotton Bath Mat
Organic Cotton Bath Towels
Cashmere Wool Bedding
Merino Sheep's Wool
Organic Apparel
Bathrobes
Organic Loungewear
Organic Pajamas
Organic Household
Hemp Curtains
Organic Chef's Apron
Organic Cotton Table Napkins
Organic Cotton Throw Rugs
Organic Cotton Rugs
Organic Wool Car Seat
Organic Pet Beds
Natural Silk Shop
Silk Apparel
Silk Bedding
Care of
Organic Bedding
Care of
Organic Mattresses
Susan's Organic Blog
Organic Links
Recycled Organics
Site Map
Returns and Exchanges
We want you to be happy with your purchases, and we want to help! |
(Check out "Better Business Bureau Guidelines" for Returns and Exchanges here...)
Thank you so much for visiting our online store!
Kushtush Organics | Eco Sleep Shop is a growing online business that cares about customers and friends.
We discontinued the outside Order Taking Assistance service, which did not provide the added value for our customers we had hoped for. Our customers are important to us, and we continue to respond to online issues via email. Please address all questions and post-order issues in writing to customerservice@kushtush.com.
Thanks again ... we appreciate your business!
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First and foremost, we do accept returns and exchanges under conditions of your Purchase Agreement. Because most organic bedding is hand made to order, please do take the time to be sure of your purchases in advance.
Secondly, we want to help, and need you to understand our Returns and Exchange policies before you buy. Your understanding will make it easy to assist you!
Finally, we do adhere to time honored retail principles and common sense ...
a You sleep on it, you own it.
a You wash it, you own it.
a You wear it, you own it.
(SORRY, we are not responsible for refunding claims of allergic reactions to organic materials. See your Purchase Agreement for details.)
General Return Policies
Federal law prohibits the resale of used, worn, washed, damaged or soiled organic bedding and apparel.
- Returns and Exchanges must be Pre-Authorized by Kushtush Organics Eco Sleep Shop, NOT the manufacturer or supplier. Always contact us directly at customerservice@kushtush.com.
- Product must be returned within 30 days. Product in customer's possession longer than 30 days is not refundable and will be refused.
- Sorry, organic cotton and silk clothing and robes are not returnable when removed from packaging and tried on.
- All Merchandise must be UNUSED, UNWASHED, UNDAMAGED, UNOPENED, AND IN ORIGINAL PACKAGING ... (no fragrance, cigarette smoke, dirt, rips or tears, household or toiletry odors, stains, etc.).
- RESTOCKING FEES OF 25% will be charged for returns of all eligible non-defective hand made-to-order organic merchandise, AND any eligible product that has been opened and removed from packaging.
- Defective or wrong product corrections are not charged restocking.
- Customer is always responsible for return shipping; unless merchandise is clearly defective.
- You may return ELIGIBLE MERCHANDISE without an invoice/packing slip. Please email us within 14 days and include the following information:
1. Name, and address under which the order was placed.
2. Items you are returning.
3. Item price.
4. Form of payment.
5. Reason for return.
6. What you would like us to do (exchange, credit your account or refund your
payment).
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Refund Policy. Approved and eligible credit card refunds will appear in one to two billing cycles.
Refund credits are only issued within original (credit card) payment method, OR IN THE FORM OF A STORE CREDIT. Applicable restocking and/or administrative fees will be applied as deemed necessary. We cannot issue a refund if your credit card used to make the original purchase has been cancelled or has expired.
NO COMPANY CHECKS ARE ISSUED TO ANYONE, UNDER ANY CIRCUMSTANCES! WHY?? This policy is in place to protect us from the (thankfully rare) criminal behavior of some dishonest people who receive refund checks, then dispute the original charge in order to fraudulently obtain two refunds from us, and/or attempt to fraudulently access Company accounts.
Unfortunately, most online merchants occasionally encounter such scummy criminal types; therefore we refuse to issue company checks to anybody, under any circumstances. NO EXCEPTIONS!
- Exchanges for items of equal value are arranged at NO CHARGE, but customer is responsible for return shipping, unless merchandise is defective or if wrong product is shipped.
- PLEASE! Do not return product without notification or prior authorization, and do NOT contact the supplier directly!!
Product returned "out of the blue", and used merchandise, sent to us without authorization in an attempt to force a refund, will be returned to customer as a courtesy, and customer may be charged additional shipping.
- Refused Shipments will be charged shipping costs for delivering product to customer, plus 25% restocking (administrative) fees, plus the cost of shipping back to the suppliers, or to Kushtush Organics Eco Sleep Shop. Those fees will be deducted from any presumed refund. No exceptions.
WHY? Please understand there is personal responsibility and business ethics attached to ordering merchandise and expecting delivery ... it is very expensive to process, prepare, and ship your order. If you accept shipment and work with our policies, it will be much easier to assist you.
- Please wait to verify return shipping address. Sometimes merchandise must be returned to address supplied by Manufacturer or Supplier. In most cases, returns may be shipped to:
Kushtush Organics | Eco Sleep Shop
ATTN: Merchandise Returns
13625 S. 48th St., #1123
Phoenix, AZ 85044
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Please always contact us for authorization!
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CANCELLATIONS: Change your mind on Hand Made or Made to Order Items?
Please contact Kushtush Organics | Eco Sleep Shop within 24 hours after ordering, so we can try to stop the order before production begins! We appreciate your understanding as Kushtush Organics | Eco Sleep Shop can NOT stop costly production lines.
Cancellations can not be made after product ships. When merchandise arrives, do not refuse shipment; contact us per return procedures above. |
CHARGEBACK FRAUD IS A CRIME...ZERO TOLERANCE.
We work with our customers until they are satisfied, within reason. Kushtush Organics | Eco Sleep Shop issues refunds or store credit as deemed qualified. Therefore, any customer initiated chargeback is inexcusable and considered flagrant fraud.
Chargebacks issued against merchandise already shipped will be contested with full documentation. If our counter claim is unsuccessful, we will submit all proof of delivery and supporting documentation to a collection agency, and in some cases file charges of retail theft with customer's local law enforcement and state legal authorities.ALL CHARGEBACK ACTIVITY WILL BE REPORTED TO THREE CONSUMER CREDIT REPORTING AGENCIES AS INCOMPLETE COLLECTIONS ISSUES THAT WILL REMAIN ON YOUR CREDIT REPORT FOR NOT LESS THAN 7 YEARS!
Full disclosure of customer information may be also be provided to national retail databases as a permanent record of reference.
First chargeback will result in immediate and permanent suspension of credit card purchase privileges with Kushtush Organics | Eco Sleep Shop. We prefer to not do business with chargeback offenders at all, but if we MUST, any future orders would require POSTAL MONEY ORDER or CASH only.
We want you to be satisfied, but do need you to read and understand return policies. Review and Acceptance of our Returns and Exchange Policy is required to complete checkout.
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PLEASE BE FAIR and responsible when doing business with online retailers. People who appreciate Fair Trade initiatives should remember U.S. small businesses deserve Fair Trade too, and are an important part of a vibrant economy.
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