Organic Bedding

(Check out "Better Business Bureau Guidelines" for Returns and Exchanges here...)

• Returns and Exchanges must be Pre-Authorized by Kushtush Organics Eco Sleep Shop, NOT the manufacturer or supplier. Always contact us directly at customerservice@kushtush.com.
  
  
• Product must be returned within 30 days. Product in customer's possession longer than 30 days is not refundable and will be refused.
  
  
• Sorry, organic cotton and silk clothing and robes are not returnable when removed from packaging and tried on.



• All Merchandise must be UNUSED, UNWASHED, UNDAMAGED, UNOPENED, AND IN ORIGINAL PACKAGING ... (no fragrance, cigarette smoke, dirt, rips or tears, household or toiletry odors, stains, etc.).
  
  
• RESTOCKING FEES OF 25% will be charged for returns of all eligible non-defective hand made-to-order organic merchandise, AND any eligible product that has been opened and removed from packaging.
  
  
• Defective or wrong product corrections are not charged restocking.
  
  
• Customer is always responsible for return shipping; unless merchandise is clearly defective.
  
  
• You may return ELIGIBLE MERCHANDISE without an invoice/packing slip. Please email us within 14 days and include the following information:
  

  1. Name, and address under which the order was placed.
  2. Items you are returning.
  3. Item price.
  4. Form of payment.
  5. Reason for return.
  6. What you would like us to do (exchange, credit your account or refund your payment).

• Refund Policy. Approved and eligible credit card refunds will appear in one to two billing cycles.
  
  Refund credits are only issued within original (credit card) payment method, OR IN THE FORM OF A STORE CREDIT. Applicable restocking and/or administrative fees will be applied as deemed necessary. We cannot issue a refund if your credit card used to make the original purchase has been cancelled or has expired.
  
  NO COMPANY CHECKS ARE ISSUED TO ANYONE, UNDER ANY CIRCUMSTANCES! WHY?? This policy is in place to protect us from the (thankfully rare) criminal behavior of some dishonest people who receive refund checks, then dispute the original charge in order to fraudulently obtain two refunds from us, and/or attempt to fraudulently access Company accounts.
  
  Unfortunately, most online merchants occasionally encounter such scummy criminal types; therefore we refuse to issue company checks to anybody, under any circumstances. NO EXCEPTIONS!
  
  
• Exchanges for items of equal value are arranged at NO CHARGE, but customer is responsible for return shipping, unless merchandise is defective or if wrong product is shipped.
  
  
• PLEASE! Do not return product without notification or prior authorization, and do NOT contact the supplier directly!!
  
  Product returned "out of the blue", and used merchandise, sent to us without authorization in an attempt to force a refund, will be returned to customer as a courtesy, and customer may be charged additional shipping.
  
  
• Refused Shipments will be charged shipping costs for delivering product to customer, plus 25% restocking (administrative) fees, plus the cost of shipping back to the suppliers, or to Kushtush Organics Eco Sleep Shop. Those fees will be deducted from any presumed refund. No exceptions.
  WHY? Please understand there is personal responsibility and business ethics attached to ordering merchandise and expecting delivery ... it is very expensive to process, prepare, and ship your order. If you accept shipment and work with our policies, it will be much easier to assist you.



• Please wait to verify return shipping address. Sometimes merchandise must be returned to address supplied by Manufacturer or Supplier. In most cases, returns may be shipped to:

  Kushtush Organics | Eco Sleep Shop
  ATTN: Merchandise Returns
  13625 S. 48th St., #1123
  Phoenix, AZ 85044

  Please always contact us for authorization!

ALL CHARGEBACK ACTIVITY WILL BE REPORTED TO THREE CONSUMER CREDIT REPORTING AGENCIES AS INCOMPLETE COLLECTIONS ISSUES THAT WILL REMAIN ON YOUR CREDIT REPORT FOR NOT LESS THAN 7 YEARS!

   

We want you to be satisfied, but do need you to read and understand return policies. Review and Acceptance of our Returns and Exchange Policy is required to complete checkout.