Organic Bedding

Manufacturer's Warranty

Manufacturer's Warranty, A Natural Home

A Natural Home, a division of LSH, INC offers the following manufacturer’s warranty. This warranty for organic mattresses is comparable to other mattress warranties.

All organic cotton/wool quilted top mattresses come with a 10 year manufacturer’s warranty.  When purchased as a set the warranty is extended to 15 years.

Our pillow top/ latex top mattress carries a 15 year warranty, as long as a box spring is purchased with the mattress.

The manufacturer offers a 30 day comfort exchange policy, should you decide you want another size, or would prefer another type of mattress, you can exchange it any time during the 30 day period for a different mattress produced by the same manufacturer. You are responsible for any shipping costs, to and from the facility. Because it is in violation of Federal law to re-sell used bedding, purchase price is not refundable.  

The manufacturer's warranty covers the following:

Spring or core failure and sewing workmanship– if this should happen the mattress will be repaired or replaced at LSH, INC’s discretion. Transportation to and from manufacturer's facility is the sole responsibility of the mattress owner, and is FOB Wooster, Ohio.

This warranty is non transferable, and original invoice must be presented when claiming benefits of the warranty.

Please note that under normal use with individuals weighing 200-250 pounds, there may be slight body impressions and changes in the support and characteristics of the mattress. These changes are considered normal and do not indicate any type of structural failure.

Even organic cotton and natural latex rubber may emit slight natural off-odors.  Simply air the latex mattress product, out of direct sunlight for several hours, prior to use.

What we do not cover:

User’s allergies, or sensitivity to materials; Staining of cover or box spring cover; Handles; Firmness preference.

How the mattress warranty may be voided:

• If the mattress is not used with a box spring;

• If the mattress is used with any box spring not manufactured by LSH, INC;

• If there is any indication that the mattress has been bent, folded, or otherwise mistreated;

• If the box spring is not properly supported– a queen or king may require a 5th leg in bed for support;

• General signs of abuse– staining, soiling, burns, compaction due to insufficient turning, etc.

Latex Mattress:

The defective mattress and/or foundation must be returned to the LSH, INC facility for inspection, to determine the proper remedy under this limited warranty.

Replacement or repair of your mattress and/or foundation is the only remedy under this limited warranty, except that if identical materials are not available at the time of product service, LSH, INC will replace/repair with equal or higher quality. 

In order for this limited warranty to be valid: You must be the original purchaser through an authorized LSH, INC vendor. You must provide a copy of the original receipt or other proof of purchase date, place of purchase, and purchase price.

This warranty does not cover :

1. Covers; including stains, soiling, burns, etc.

2. Handles which are used to position the mattress only, and that may pull out if used to support the full weight of the mattress.

3. Border wires which are bent due to moving the set.

4. Structural damage due to improper support frame. This warranty applies to a king or queen mattress/foundation ONLY if used on a frame with a proper center support or fifth leg.

5. Mattress damaged on an inappropriate foundation. This mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep system.

6. Mattress damaged due to abuse.

7. LSH, INC reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition, or when failure is due to causes other then defective workmanship or materials.

Other Limitations

Any and all implied warranties on this product, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this limited warranty which begins on the date of purchase by the consumer. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the unlikely event of product failure during the warranty period. LSH, INC. shall not be liable for incidental or consequential damages arising out of the use or inability to use this product, or for the breach of this or any other express or implied warranty.

LSH, INC does not warrant that this product is suitable for any person's medical condition. LSH, INC. makes no warranty beyond what is contained in this writing.

Some states do not allow limitations on how long an implied warranty last, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. LSH, INC does not authorize any person to create for it any other obligation or liability in connection with this warranty.

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