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Manufacturer's
Warranty, A Natural Home
A
Natural Home, a division of
LSH, INC offers the following manufacturer’s warranty. This warranty
for organic mattresses is comparable to other mattress warranties.
All organic cotton/wool
quilted top mattresses come with a 10 year manufacturer’s
warranty. When purchased as a set the warranty is extended to 15 years.
Our pillow top/ latex top
mattress carries a 15 year warranty, as long as a box spring is
purchased with the mattress.
The manufacturer offers a 30
day comfort exchange policy, should you decide you want another
size, or would prefer another type of mattress, you can exchange it
any time during the 30 day period for a different mattress produced by
the same manufacturer. You are responsible for any shipping costs, to
and from the facility. Because it is in violation of Federal law to
re-sell used bedding, purchase price is not refundable.
The manufacturer's
warranty covers the following:
Spring or core failure and
sewing workmanship– if this should happen the mattress will be
repaired or replaced at LSH, INC’s discretion. Transportation to and
from manufacturer's facility is the sole responsibility of the mattress owner, and
is FOB Wooster, Ohio.
This warranty is non
transferable, and original invoice must be presented when claiming benefits of the
warranty.
Please note that under
normal use with individuals weighing 200-250 pounds, there may be
slight body impressions and changes in the support and characteristics
of the mattress. These changes are considered normal and do not indicate any
type of structural failure.
Even organic cotton and
natural latex rubber may emit slight natural off-odors. Simply air
the latex mattress product, out of direct sunlight for several hours,
prior to use.
What we do not cover:
User’s allergies, or
sensitivity to materials; Staining of cover or box spring cover; Handles; Firmness preference.
How the mattress warranty
may be voided:
-
If the mattress is not
used with a box spring;
-
If the mattress is used
with any box spring not manufactured by LSH, INC;
-
If there is any
indication that the mattress has been bent, folded, or otherwise
mistreated;
-
If the box spring is not
properly supported– a queen or king may require a 5th leg in bed
for support;
-
General signs of abuse–
staining, soiling, burns, compaction due to insufficient turning,
etc.
Latex Mattress:
The defective mattress
and/or foundation must be returned to the LSH, INC facility for inspection, to
determine the proper remedy under this limited warranty.
Replacement or repair of
your mattress and/or foundation is the only remedy under this limited
warranty, except that if identical materials are not available at the
time of product service, LSH, INC will replace/repair with equal or
higher quality.
In order for this limited
warranty to be valid: You must be the original purchaser through an
authorized LSH, INC vendor. You must provide a copy of the original
receipt or other proof of purchase date, place of purchase, and purchase
price.
This warranty does not cover
:
1. Covers; including stains,
soiling, burns, etc.
2. Handles which
are used to position the mattress only, and that may pull out if used to support
the full weight of the mattress.
3. Border wires which are
bent due to moving the set.
4. Structural damage due to
improper support frame. This warranty applies to a king or queen
mattress/foundation ONLY if used on a frame with a proper center support
or fifth leg.
5. Mattress damaged
on an
inappropriate foundation. This mattress is designed for full performance
when used in conjunction with a matching foundation as part of a total
sleep system.
6. Mattress damaged due to
abuse.
7. LSH, INC reserves the
right to refuse service when the product is found on inspection to be in
an unsanitary condition, or when failure is due to causes other then
defective workmanship or materials.
Other Limitations
Any and all implied
warranties on this product, including any implied warranty of
merchantability or fitness for a particular purpose, shall not exceed in
duration the term of this limited warranty which begins on the date of
purchase by the consumer. The service terms stated in this warranty
shall be the consumer's sole and exclusive remedy in the unlikely event
of product failure during the warranty period. LSH, INC. shall not be
liable for incidental or consequential damages arising out of the use or
inability to use this product, or for the breach of this or any other
express or implied warranty.
LSH, INC does not warrant
that this product is suitable for any person's medical condition. LSH,
INC. makes no warranty beyond what is contained in this writing.
Some states do not allow
limitations on how long an implied warranty last, so this limitation may
not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. LSH, INC does
not authorize any person to create for it any other obligation or
liability in connection with this warranty.
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