Organic Bedding

  Availability and Ordering

  Chargebacks

  Contact Us

  Credit Card Security

  Gift Certificates

  Gift Registry

  International Shipping

  Payments

  Printable Mail Order form.

  Returns and Exchanges

  Shipping

  Socially responsible

1. First, Kushtush Organics | Eco Sleep Shop, like all online retail catalogs and stores in your area, brings customers a variety of the best products from many sources. We are proud that hundreds of families are enjoying Custom organic bedding and linens they received through our catalog, that will last years and years.
   
   
2. Our Minimum Order is $50.00.



3. Occasionally supply issues may occur industry wide, which are normally restocked and delivered in reasonable timeframes. We guarantee all customers will receive shipment or your money back.



4. Most organic bedding in our online catalog is Hand Made-to-Order. We do stock some smaller items in limited quantities.



5. Hand Made-to-Order and Custom Made merchandise almost always takes 4 weeks to ship. This includes all quilted organic bedding such as comforters, mattress toppers, and mattresses, and some organic bed pillows. Organic Crib Bumpers are also Hand Made-to-Order, but usually ship in 10-14 business days. 510 Coil crib mattresses are usually in stock to ship within a week unless otherwise indicated.



6. It is usually not possible to provide precise ship dates, only estimates. During heavy gift giving seasons, Hand Made-to-Order deliveries can be delayed. Rest assured we want your order completed and delivered in the earliest possible timeframe.



7. At this time, Organic Mattresses for adults and older children, and some quilted organic bedding, can take up to 6 weeks.



8. Sometimes demand for organic items can unexpectedly exceed supply, and will be backordered for you. We do our best to verify product availability before completing order processing, but occasional shortages can happen unexpectedly. Please be patient, because precise ship dates are usually not possible when items are backordered.


(Rest assured that in the rare instance a product shortage continues without resolution, that product will be removed from our catalog.)


9. Credit cards are usually charged when order is processed. Backordered items are not charged until ready to ship, provided a spike in demand for specific items hasn't suddenly overtaken available stock. If you were already charged, don't worry … we guarantee you will receive shipment or your money back.

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	We Accept Visa, MasterCard, American Express, Discover, Google Checkout, eCheck (via PayPal), and PayPal. Credit cards are charged when order is processed. When we are notified by suppliers, backorders are not charged until shipped. Made to order items are charged when order is processed. PAYPAL accounts are typically charged in full immediately, per agreement between PayPal and its account holders. Prefer mail order? Click here for printable mail order form.
Contact Us:	SORRY, but ALL Customer Service and post-delivery issues MUST BE IN WRITING. Email and Post-Order Inquiries:  customerservice@kushtush.com Fax:  602-391-2278 Snail Mail: (THIS IS A BUSINESS OFFICE ONLY.) Kushtush Organics | Eco Sleep Shop ATTN:  Customer Care 13625 S. 48th St. #1123 Phoenix, Arizona 85044 Back to Top
Credit Card Security (Effective 11/1/2007.) Let's work together with Credit Card Processors and Issuers, to combat credit card fraud for everyone's safety and shopping pleasure! All orders are pre-reviewed against Card Issuer guidelines, and recorded. Kushtush Organics | Eco Sleep Shop does NOT have access to cardholder information. All credit card transactions are processed externally. After 30 days, credit card refunds WILL NOT BE ISSUED. Under rare circumstances that may require rebate after 30 days, STORE CREDITS ONLY MAY BE ISSUED. Our external credit card processor will sometimes attach notification that certain customer transactions should be verified for payment received before orders are released for production or shipment. Orders to unverifiable free email addresses usually require prepayment, or an alternate ISP or business email address to validate identity as recommended by credit card processors and issuers. Credit card "Bill to" and "Ship To" addresses should match. "Ship To" addresses with different city, or state may trigger a requirement to submit CREDIT CARD AUTHORIZATION FORM (click here to view) to validate cardholder identity. For your safety, some unusually large (greater than $1500-2000) or out of ordinary orders, may require a CREDIT CARD AUTHORIZATION FORM (click here to view) to validate cardholder identity; verify the credit card is not stolen; and verify owner participation in placing the order. Suspected stolen credit cards will be reported. Our Shopping Cart provider does log IP addresses which can be used in an investigation. SORRY, no international credit card orders accepted at this time; and no shipments from U.S. addresses to international destinations are accepted. We gladly ship to Hawaii, Alaska, Puerto Rico, Canada, and to U.S. military personnel anywhere they serve, through U.S. military postal routes. (The Authorization form requires Adobe Reader to view. The Reader is free of charge. If you need Adobe Reader, click here to download and install.) Back to Top
Shipping:	Shipping Charges:  Flat rate $6.95 shipping on all orders under $100.00.  UPS shipping is free for all orders over $100.00 (domestic orders only).  Larger items such as furnishings and mattresses require additional freight, with shipping calculations automated at checkout, for your convenience. IMPORTANT:  Shipping information for organic mattresses. Merchandise ships directly from Manufacturers or Suppliers UPS Ground or USPS, based on what is most cost effective. Kushtush Organics | Eco Sleep Shop does NOT mark up shipping costs for profit. Customers pay precisely what carriers charge to ship and no more. Larger items such as mattresses ship directly from the manufacturer via most reasonably priced overland freight carrier at manufacturer's discretion. Freight costs vary widely per market conditions. Back to Top
International Shipping:	It is possible to ship to locations outside the United States and Canada.
SORRY, at this time no credit card orders are available for non-Canadian international destinations. Pre-payments in Cash or U.S. Postal Service Guaranteed Money Orders only. Like most online retailers, we care very much for our customers. BE FAIR when doing business with online retailers. People who appreciate Fair Trade initiatives should remember U.S. small businesses deserve Fair Trade too, and are an important part of a vibrant economy. Back to Top
Kushtush Organics | Eco Sleep Shop reserves the right to refuse service.. Chargebacks
CHARGEBACK FRAUD IS A CRIME...ZERO TOLERANCE. We work with our customers until they are satisfied, within reason. Kushtush Organics | Eco Sleep Shop issues refunds or store credit as deemed qualified (see Returns and Exchange Policy). Therefore, any customer initiated chargeback is inexcusable and considered flagrant fraud. Chargebacks issued against merchandise already shipped will be contested with full documentation. If our counter claim is unsuccessful, we will submit all proof of delivery and supporting documentation to a collection agency, and in some cases file charges of retail theft with customer's local law enforcement and state legal authorities. ALL CHARGEBACK ACTIVITY WILL BE REPORTED TO THREE CONSUMER CREDIT REPORTING AGENCIES AS INCOMPLETE COLLECTIONS ISSUES THAT WILL REMAIN ON YOUR CREDIT REPORT FOR NOT LESS THAN 7 YEARS! Full disclosure of customer information may be also be provided to national retail databases as a permanent record of reference. First chargeback will result in immediate and permanent suspension of credit card purchase privileges with Kushtush Organics | Eco Sleep Shop. We prefer to not do business with chargeback offenders at all, but if we MUST, any future orders would require POSTAL MONEY ORDER or CASH only.     We want you to be satisfied, but do need you to read and understand return policies. Review and Acceptance of our Returns and Exchange Policy is required to complete checkout.

(not FRAUD for heaven's sake!! )